Frequently Asked Questions
How do I order a custom portrait?
How exciting! Please either fill out an enquiry form and I will get back to you as soon as possible, or email me directly at hello@roolou.co.uk. Let me know a little bit about your project, I love to know all the details!
How long does a portrait usually take?
It will depend on my workload, I will book in a time slot for you and try to work with you on this. I get much busier in the lead up to Christmas. Once I start a portrait It can be completed in a few days to a week.
Can I suggest changes to the artwork?
Yes, small tweaks can be made during the sketch stage before the inking begins. Once the painting is in progress, changes may not be possible. During the ordering process, we will discuss any details you want included, I will try to cover everything in the initial consultation.
Can you include pets, people, or extra details?
Absolutely! I can add pets, people or additional details to make your portrait extra special. These may affect the final price, which i’ll confirm with you in your quote.
Do you offer framing?
I don’t currently offer framing i’m afraid.
How do I secure my portrait?
Once all the building details are confirmed, I will send over a deposit invoice, once paid - your slot is secured. If it is a smaller project, the whole balance will be due when the details are confirmed.
When do I pay for my portrait?
For building portraits, once the initial sketch has been approved, the remaining balance will be due to complete the work. For smaller pieces, the balance will be due in one payment to secure your slot.
How will I receive my portrait?
Postage is included with portraits over £50. Your painting will be carefully wrapped and packed and sent to you via Royal Mail.